Pesquisas recentes

Sem pesquisas recentes

Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Tracking agent productivity in Zendesk | Customer success checklist
      Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs...

      Publicado 20 de jun. de 2024 · Grace Maxon

      3

      Seguidores

      0

      Votos

      0

      Comentários

      Gamification | Customer success checklist
      Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

      Publicado 20 de jun. de 2024 · Grace Maxon

      0

      Seguidores

      0

      Votos

      0

      Comentários

      Service level agreements | Customer success checklist
      Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your p...

      Publicado 20 de jun. de 2024 · Grace Maxon

      0

      Seguidores

      0

      Votos

      0

      Comentários

      What SLA for a B2B tech start-up?
      Hi,    I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly wor...

      Publicado 28 de mai. de 2024 · Armelle

      4

      Seguidores

      0

      Votos

      3

      Comentários

      Agent productivity in Zendesk | Customer success checklist
      Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the cu...

      Publicado 17 de jun. de 2024 · Grace Maxon

      0

      Seguidores

      0

      Votos

      0

      Comentários

      Organizing and Optimizing your Zendesk
      This month’s Success with Zendesk release is all about getting the most out of your instance with quick and easy organiz...

      Publicado 19 de abr. de 2024 · Grace Maxon

      3

      Seguidores

      2

      Votos

      0

      Comentários

      Seeking Advice: Differentiating Customer Types in Our Support Platform
      Respondido
      Hello Community,  I’m looking for some guidance on how to visually distinguish between two distinct groups of customers ...

      Publicado 19 de abr. de 2024 · Gabi

      5

      Seguidores

      0

      Votos

      2

      Comentários

      A/B Tests to run on tickets?
      Respondido
      A question for the community - what A/B tests have people had success running on tickets in their instances? I was able ...

      Publicado 02 de abr. de 2024 · Andy F.

      3

      Seguidores

      0

      Votos

      4

      Comentários

      Idle user in messaging: send automatic message and update ticket status
      Respondido
      Hi there!  Can we set up the following flow? If a user doesn't respond to the agent's message in the messaging channel...

      Publicado 26 de mar. de 2024 · A A

      4

      Seguidores

      4

      Votos

      2

      Comentários

      Advice Needed! Business Rules / Schedules & Coverage
      Respondido
      Hi! I'm looking for some advice on how best to set up business schedule rules that represent our 'follow the sun' cover...

      Publicado 23 de jan. de 2024 · Alex Coburn Davis (he/him)

      6

      Seguidores

      0

      Votos

      2

      Comentários