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Zendesk Support Beta - Modernized Conversational Experience

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      What is the Modernized Conversational Experience (MCE)?
      Afixado
      The Zendesk Agent Workspace is modernizing the look and feel of the ticket conversation interface to help agents quickly...

      Publicado 15 de mar. de 2024 · Amisha Sharma

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      How do I sign up for the MCE beta program?
      Afixado
      There are a few requirements to be part of this beta program::  You need an account that has the Zendesk Agent Worksp...

      Publicado 15 de mar. de 2024 · Amisha Sharma

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      How to provide feedback or ask questions during the MCE beta?
      Afixado
      Feedback is very important to us! We believe that this community forum is one of the best ways to share your feedback an...

      Publicado 15 de mar. de 2024 · Amisha Sharma

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      Pop-up alert that there are similar tickets to merge
      Our agents are very focused on AHT, and don't always remember to go to the Intelligence panel, or to the Requester Inter...

      Publicado 19 de ago. de 2024 · Molly Fields

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      Modernized Conversational Experience Feedback
      First of all, this update is great! Visual refreshments are always welcome and appreciated. However, we noticed a few th...

      Publicado 16 de abr. de 2024 · Tommy

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      Modern conversation color of agent requester
      We have a lot of team-to-team tickets, so with MCE, all comments are from agents and hence, have a gray background.  It ...

      Publicado 12 de jul. de 2024 · Jamie Noell

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      It's so squashed!
      The conversation view is great but some messages are now sqashed, only taking up ~30-40% of the width of the browser/con...

      Publicado 06 de jun. de 2024 · Chris Sinclair

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      Missing Functionality
      From what I remember, the non-MCE version had a notification confirming that my in-progress messages were being saved a...

      Publicado 20 de mai. de 2024 · DS RF

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      Knowledge Guide Links Show URL not a Link
      I have noticed that since the change our articles that are linked from our Knowledge Guide are no longer links they are ...

      Publicado 31 de mai. de 2024 · Jena Diveley

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      Images no longer load via Messenger
      When a customer sends us an image via Messenger the image is not visible to agents, attempting to click on the image or ...

      Publicado 09 de mai. de 2024 · Daniel Dallimore

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