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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to add URL in flow builder?
      Respondido
      Hi there,   May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding bu...

      Publicado 28 de abr. de 2022 · Jessica Fong

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      How can I disable Answerbot suggestions for certain email addresses?
      Respondido
      I haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set ...

      Publicado 26 de abr. de 2022 · Eckhard Doll

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      Document Recommendation Logic
      Respondido
      Hi. Is the document "A" excluded from the recommendation when a customer searches the Help Center, reads the document "...

      Publicado 26 de abr. de 2022 · 정문균

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      Email answerbot doesn't ignore signatures
      Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot,...

      Publicado 22 de abr. de 2022 · Gwyn Mabo

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      Auto Append Related Articles to Ticket
      Respondido
      Hi, How to automatically append 2-3 related articles to the ticket when auto-responding? For example, customer emails u...

      Publicado 08 de abr. de 2022 · Anthony

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      Answer Bot Messages Custom Updates
      Respondido
      Hi, we are updated the  answer bot message related string files, But it is not reflecting  the app side. It is showing t...

      Publicado 01 de abr. de 2022 · Krishnakumar D

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      Testing another version of the "Request customer satisfaction rating" automation
      Respondido
      I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it...

      Publicado 30 de mar. de 2022 · Phil Baker

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      Answerbot created a ticket
      Respondido
      I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the ...

      Publicado 22 de fev. de 2022 · Nikki

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      AnswerBot not showing request form after unsuccesful query
      Respondido
      Hello,I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a...

      Publicado 03 de fev. de 2022 · Generation Global Support

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      Ticket Close Goal + Pending Status?
      Respondido
      I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days lo...

      Publicado 24 de jan. de 2022 · Maxine Levine

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