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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Issue with Answer Bot suggested articles
      Respondido
      Hi!I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set ...

      Publicado 16 de jul. de 2021 · Mia Katarina Andric

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      Automatic Responder after x hours of no message/answer from our org
      Respondido
      So I need the following logic: Ticket is created -> if no one in our org did answer to this ticket after 6 hours, the ...

      Publicado 18 de mar. de 2021 · Dominik Leeb

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      Filter not working for answer bot
      Respondido
      I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://suppor...

      Publicado 08 de jul. de 2021 · Lorenzo

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      Csat Automated survey wasn't created
      Respondido
      Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated ema...

      Publicado 01 de jul. de 2021 · Account Management

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      Setting up Trigger based on Requested value
      Respondido
      Hello Folks, Looking to see if there is a way that through Triggers or other functionality that I can have a notificati...

      Publicado 29 de jun. de 2021 · Joshua Lapointe

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      Answer Bot suggestions on subject line
      Respondido
      I'm aware that Answer bot suggests articles based on the first 75 words of the article (or it weighs it more heavily as ...

      Publicado 24 de jun. de 2021 · Oscar Velez

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      Automating Two Follow-Up Responses For Customers
      Respondido
      Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer'...

      Publicado 19 de jun. de 2021 · zach.prasser

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      Answerbot for Zendesk Messenger
      Respondido
      In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you...

      Publicado 03 de jun. de 2021 · Emily Czechowski

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      Ideas on how to improve the Answerbot click-through rate
      Respondido
      Hi, We have been using Answerbot for about 4 months on tickets raised via email.  Our click-through rate is at 9.1%.  W...

      Publicado 28 de abr. de 2021 · Julie Foster

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      Broken Satisfaction survey CSAT
      Respondido
      I have set up the Customer Feedback (Satisfaction check). It states (here https://support.zendesk.com/hc/en-us/articles...

      Publicado 12 de fev. de 2021 · Aleksandra Budnik

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