Pesquisas recentes

Sem pesquisas recentes

Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Tickets left open after "successfull" Answer Bot suggestion
      Respondido
      Hi everyone I hope I'm not duplicating a question already asked here but I've spent the last hour or so searching and c...

      Publicado 04 de jan. de 2022 · Emmet Haughian

      3

      Seguidores

      0

      Votos

      3

      Comentários

      Undo changes to flowbuilder
      Respondido
      Is there any way to undo changes made in flowbuilder that were automatically saved? Like reset to last published version...

      Publicado 25 de nov. de 2021 · Fabian Hänggi

      4

      Seguidores

      1

      Votos

      2

      Comentários

      automations not triggered
      Respondido
      Hi Community, I have trouble with a Zendesk automation not getting triggered. We need the following automations which I...

      Publicado 12 de nov. de 2021 · dominik.jemec

      4

      Seguidores

      0

      Votos

      4

      Comentários

      Why I can't rating?
      Respondido
      Hello. I received an email with the title "How would you rate the support you received?" But, the problem has not been...

      Publicado 04 de nov. de 2021 · Yuji Tokutake

      2

      Seguidores

      0

      Votos

      8

      Comentários

      Enable button is grayed out.
      Respondido
      We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to ena...

      Publicado 01 de nov. de 2021 · Steve Lacoss

      4

      Seguidores

      1

      Votos

      2

      Comentários

      satisfaction rating
      Respondido
      Get blank screen and error 401 when rating.

      Publicado 31 de out. de 2021 · Ole Andre Heggdal

      3

      Seguidores

      0

      Votos

      4

      Comentários

      Automated notification to agent when ticket's been assigned for 24 hours without any updates
      Respondido
      I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 ...

      Publicado 27 de out. de 2021 · Anette Wold Ylenstrand

      3

      Seguidores

      0

      Votos

      4

      Comentários

      Do questions really help the bot find articles?
      Respondido
      I keep hearing that having a question as a title or heading helps the bot find articles better Is this true? How can a...

      Publicado 25 de out. de 2021 · Rich Andersen

      2

      Seguidores

      0

      Votos

      3

      Comentários

      Abasing in CSAT
      Respondido
      Hi All We Found agent can change the CSAT by open Like of survey to another browser and give Good SurveyAre there any w...

      Publicado 24 de out. de 2021 · Ebram Shehata

      2

      Seguidores

      0

      Votos

      3

      Comentários

      Rebranding the Answer Bot in the modern web widget
      Respondido
      Hello, I am in the process of setting up chat for our organization, and I wanted to know how to change the Answer Bot's ...

      Publicado 21 de out. de 2021 · Hawkeye Area Community Action Program

      11

      Seguidores

      7

      Votos

      11

      Comentários