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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to Chat bot custom greeting message?
      Respondido
      I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...

      Publicado 22 de nov. de 2023 · Gagan

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      Enabling Answer Bot on Web Widget (Messaging)
      Respondido
      Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answ...

      Publicado 24 de mai. de 2023 · Alex Garcia

      6

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      Duplicate existing chatbot flowbuilder
      Respondido
      Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...

      Publicado 01 de abr. de 2022 · LottieFiles

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      Zendesk Automation Query
      Respondido
      Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...

      Publicado 18 de jan. de 2024 · Sonali Dmello

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      Autoreply with specific articles based on form answers?
      Respondido
      Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...

      Publicado 08 de jan. de 2024 · Phillip Morris

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      Satisfaction ticket field wasn't updated according to the given feedback
      Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...

      Publicado 29 de dez. de 2023 · Kirill Akimov

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      How to create an automation to change status of ticket after a certain period of time?
      Respondido
      Hello,  I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...

      Publicado 13 de dez. de 2023 · Viorel Parvan

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      Automation to send public reply when new ticket is received
      Respondido
      Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...

      Publicado 07 de dez. de 2023 · Nikki Mier

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      AI Bots and hallucinations?
      We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...

      Publicado 01 de dez. de 2023 · Mandy Labriola

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      Bot WhatsApp problem
      Respondido
      How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?

      Publicado 09 de nov. de 2023 · Guest Experience Admin

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