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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      connect herempas/googlemaps to messaging answerbot
      Respondido
      hello has any one connected live map software to answerbot before, I'm looking to link either here mpas or google maps ...

      Publicado 08 de jun. de 2023 · Ashley Smyth

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      How can I set up an automation condition which includes a new line for the ticket description?
      Respondido
      I am trying to set up an automation where one of the conditions for the ticket description contains the following string...

      Publicado 14 de jun. de 2023 · Masey Decker

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      About Bots and languages
      Respondido
      Hello, I have a bit of an issue. Our services currently use 4 languages and we want all 4 languages to be available in o...

      Publicado 23 de mai. de 2023 · Vincent Aditya

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      do flow builder and omni channel work well together?
      Respondido
      I am loving omni-channel, it has really helped us improve our SLA's and prioritisation of tickets.    However, I have ...

      Publicado 18 de mai. de 2023 · Hayley Johnson

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      Chat Bot integration to alternate servers
      Respondido
      Is Zendesk Chat Bot capable of reading attachments that are stored on a different server than the server the Help Center...

      Publicado 15 de mai. de 2023 · max fulton

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      messaging - answerbot abusive messages
      Respondido
      hello,  does anyone know a way that if a user uses abusive language to an answer bot it can understand that and respond...

      Publicado 09 de mai. de 2023 · Ashley Smyth

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      Best ChatGPT integrations for a improving your live Chat bot
      Hi everyone,   What extensions/apps/integrations would you recommend to make a much more interactive and robust chatbo...

      Publicado 28 de abr. de 2023 · Varun Kumar

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      I can not use dynamic content in Answer Bot
      Respondido
      I wanna to use muilt language text in answer bot. And I feel auto translated text is inaccurate. So I set the text into...

      Publicado 10 de abr. de 2023 · Jinmu support

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      Chatbot and operator in the same chat
      Respondido
      Hello everyone!  As a zendesk partner, we have integrated a chatbot on the chat channel. Specifically in the web widget...

      Publicado 02 de fev. de 2023 · Marco Nasuelli

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      Flowbuilder repeating a menu
      Respondido
      What's the best way to offer a customer repeating menu in Flowbuilder? If I want to offer a customer 4 options to compa...

      Publicado 11 de jan. de 2023 · Richard Irving

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