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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Answer Bot Survey
      Respondido
      Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...

      Publicado 03 de jan. de 2023 · Kandice Allred

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      Flow Builder Check user authentication
      Respondido
      Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...

      Publicado 14 de set. de 2022 · Gauri Sanil

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      Trigger CSAT Email for Talk Tickets
      Respondido
      If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...

      Publicado 19 de dez. de 2022 · Lara McCaleb

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      Testing answer bot
      Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...

      Publicado 01 de dez. de 2022 · Rebeca

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      Something went wrong on our end. Let’s start again.
      Respondido
      When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....

      Publicado 30 de nov. de 2022 · Justin Rader

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      CSAT customization
      Respondido
      I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...

      Publicado 25 de nov. de 2022 · akash kumar

      6

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      Satisfaction Survey Visibility
      Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...

      Publicado 09 de nov. de 2022 · Jennifer Landry

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      Answerbot: Tickets auto-solving without customer choosing article
      Respondido
      Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...

      Publicado 11 de out. de 2022 · Stacy Robinson

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      CSAT broken Link
      Respondido
      We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...

      Publicado 15 de set. de 2022 · Alan MUNTADAS

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      Chatbot functionality based on FAQ
      Respondido
      I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?

      Publicado 28 de jul. de 2022 · Praveen

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