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Q&A - AI and automation

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      Bot Flow Builder Management by APIs
      Respondido
      Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...

      Publicado 10 de mai. de 2022 · Cheryl Lane

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      Trigger when a ticket has not been assigned from a group to an individual user within the group
      Respondido
      We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...

      Publicado 23 de jun. de 2022 · Sara Pearson

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      Adding CSAT to Agent Signature
      Respondido
      We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...

      Publicado 27 de jul. de 2022 · Michael Duran

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      Can I do this with Flow Builder
      Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...

      Publicado 05 de jul. de 2022 · Darren Blakemore

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      Does "Hours since closed" also catch un-closed tickets?
      Respondido
      Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...

      Publicado 23 de jun. de 2022 · Ryan P.

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      Is it possible to check the effectiveness of the answer bot?
      Respondido
      Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...

      Publicado 10 de jun. de 2022 · Ignas

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      Chatbot customization
      Respondido
      Hello,  We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...

      Publicado 03 de jun. de 2022 · Freyja

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      Trying to create a trigger that will auto-select a form based on answer bot flow
      Respondido
      I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...

      Publicado 20 de mai. de 2022 · Trudy Slaght

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      CSAT update notification triggers
      Respondido
      Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...

      Publicado 18 de mai. de 2022 · David Brown

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      Adding Previous Conversation Directly into CSAT Follow-Up
      Respondido
      We are looking into putting the previous conversation into our CSAT follow-up.  At the moment we use the placeholder {{...

      Publicado 12 de mai. de 2022 · Michael Duran

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