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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Setup Zendesk on my site
      Respondido
      I'd like to setup zendesk analytics and live chat feature on my blog, is this possible to get on a blog? And what are th...

      Publicado 10 de ago. de 2021 · Blackmart Apk

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      Offline Chat Not Received by Team
      Respondido
      Hi, (This issue is related to iOS) The issue I am facing is that when iOS chat with ChatBot after operating hours, Dash...

      Publicado 03 de ago. de 2021 · Saad Ullah

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      How to remove the inscription Queue position?
      Respondido
      I want to remove the inscription "Queue position" that is highlighted on the screen.Can I do that?How do I do this? htt...

      Publicado 30 de jul. de 2021 · Yuliia Bon

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      Capture contact-form user input from parent window with JavaScript
      Respondido
      I have the Zendesk iframe widget on my WordPress site. I need to somehow capture the user input in the parent window. I ...

      Publicado 30 de jul. de 2021 · Gretrix

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      Responding to WhatsApp tickets via Support & Chat app
      Respondido
      Hi, I'm new to Zendesk. I found it really great in supporting the business. I am utilizing every product it has. But I ...

      Publicado 17 de jul. de 2021 · Nur Alina Ahmad Shuhaili

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      Custom form in Zendesk Chat
      Respondido
      As part of conversation with a user, would like to pop up a custom form (created on Zendesk Support) within the Zendesk ...

      Publicado 13 de jul. de 2021 · John Doe

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      chatting page setting
      Respondido
       Hi Zendesk support team,  My company uses Live chat.  when you click "..." from the bottom of the chatt...

      Publicado 13 de jul. de 2021 · 정민 황

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      Issue with Date field in ticket form
      Respondido
      Hi! I'm having issues with displaying the "Date" custom field in my ticket when it comes to the chat interface.As you ca...

      Publicado 06 de jul. de 2021 · Mia Katarina Andric

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      Doubled ticket from facebook messenger
      Respondido
      Since I connected Facebook messenger to our Zendesk platform, there are sometimes doubled tickets. For example, I can ha...

      Publicado 05 de jul. de 2021 · Paul

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      WhatsApp/Messaging Agent Work Space
      Respondido
      When the Agent Workspace is activated WhatsApp has to be connected via Messaging channels, as it has to be when Agent W...

      Publicado 30 de jun. de 2021 · Kerry Charlton

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