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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Embed contact form on contact page
      Respondido
      Hi there, we are using the contact form through the web widget on our contact page. That means users need to first open...

      Publicado 01 de jun. de 2021 · Patrick Lemmer

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      Start chat with one visitor
      Respondido
      Hi. I used zendesk widget chat some years ago. I remember that I was able to trigger chat specifically to one determin...

      Publicado 27 de mai. de 2021 · Chaim Ben

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      Internal Chat Option for communicating with other internal teams
      Respondido
      We are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support).  We want...

      Publicado 29 de abr. de 2021 · Carmen Paolucci

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      How can I design the widget to what I need?
      Respondido
      I want to use part of the widget features, that it will provide suggestions when customer put a question. If the custome...

      Publicado 29 de abr. de 2021 · Potter Song

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      Exclude IP-adress from accessing the Chat
      Respondido
      Hello,  i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zende...

      Publicado 21 de abr. de 2021 · Daniel Cancarevic

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      Can I send more than name and email in web widget authenticantion?
      Respondido
      1) In web widget authenticantion, can I add more info than name and email in payload?Reference: https://support.zendesk....

      Publicado 07 de abr. de 2021 · Douglas Franco

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      how can I integrate my Zendesk Chat with articles in Guide ?
      Respondido
      Hello,  Is anyone have an idea how to have an answer bot but on Zendesk chat, I have tried to integrate it but did not ...

      Publicado 31 de mar. de 2021 · Imane Moujahid

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      Twitter tweeds show in my Email but not direct in Zendesk
      Respondido
      Hi, I am new to Zendesk and I am trying to set up Twitter.   Now I get Twitter tweeds to my email address. I do not g...

      Publicado 30 de mar. de 2021 · Kundenservice

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      Hiding the Chat widget on mobile devices
      Respondido
      This is a continuing discussion about the article Hiding the Chat widget on mobile devices in the developer documentatio...

      Publicado 26 de mar. de 2021 · Zendesk Team

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      Help Centre Chat Auto-Populate name, email fields from Redirection
      Respondido
      I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is comin...

      Publicado 24 de mar. de 2021 · Rishabh Mehta

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