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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Hide ticket fields in web widget
      Respondido
      Hi, I would like to hide the email field in the web widget. I found this post: https://support.zendesk.com/hc/en-us/com...

      Publicado 22 de abr. de 2020 · Amy Hunt

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      New Zendesk Messaging Widget - How to not use it as livechat?
      I'm currently looking into setting up the new messaging widget early since the switch will automatically happen in Augus...

      Publicado 23 de jul. de 2024 · David Pajda

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      Whatsapp Integration - Messages not delivered
      Respondido
      Hi!  I just integrated a Whatsapp Account to Zendesk and I cannot delivered messages back to my clients.  Any idea why...

      Publicado 11 de mar. de 2021 · Paulina Bustos

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      Messaging Custom Launcher and Help Center/Guide
      Respondido
      If we select 'Custom launcher' for our Messaging Web Widget, the widget is no longer available in our Help Center/Guide ...

      Publicado 13 de fev. de 2024 · Morgan King

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      Whatsapp - How to target end users who ignore the initial chatbot flow?
      I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages dif...

      Publicado 17 de jul. de 2024 · Jéssica G. Bigon

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      Inquiry About Customizing Zendesk Widget Functionality
      Hi, we recently incorporate a widget at the checkout page of our website, and the following items are what we would like...

      Publicado 12 de jul. de 2024 · Crystal - Splashtop

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      Chat Auto Accept
      Respondido
      Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that te...

      Publicado 02 de fev. de 2021 · Berry Belcher

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      The user cannot be able to reuse the chatbot in whatsapp
      Hi, I implemented a chatbot for WhatsApp and it is working fine. but once the chatbot is completed and the ticket is no...

      Publicado 17 de mar. de 2024 · Farventure

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      No Messaging Notifications
      Respondido
      Good Morning, I have just been told by support that because I am the only account on my Zendesk, I cannot get notificat...

      Publicado 22 de out. de 2022 · Rob Muise

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      Dynamic content for Chatbot translation
      Our Chatbot's default language is English, and we noticed some translations are not very precise. Is it possible for us ...

      Publicado 29 de mai. de 2024 · Annie Chen

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