Pesquisas recentes

Sem pesquisas recentes

Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

Nova publicação
Exibir tudo
    Classificar por atividade recente
      Enhanced support for messaging on agent Home
      Respondido
      What is the best way for a support manager to see all tickets relevant to his group with Realtime updates for messaging ...

      Publicado 25 de jun. de 2024 · Efrat Barak Zadok

      5

      Seguidores

      0

      Votos

      3

      Comentários

      How to identify users and pre-fill fields using the core messaging API
      Hi,On our site, we load the Messenger using the core messaging API and then ask the customer a couple of questions and a...

      Publicado 03 de jul. de 2024 · Simon Hoogveld

      1

      Seguidor

      0

      Votos

      0

      Comentários

      Web Widget/Help Center : Help Center Call to action in widget
      Respondido
      We want to add a CTA for our customers to be able to open up the full help center from the web widget. So, the behavior...

      Publicado 12 de abr. de 2022 · Salim Moumouni

      4

      Seguidores

      0

      Votos

      3

      Comentários

      Agent Interface Updates
      Hello,   Curious if others have experienced the Massage Grouping updates of the Agent Interface no being reflected throu...

      Publicado 06 de jun. de 2024 · Dakotah Poitra

      2

      Seguidores

      0

      Votos

      1

      Comentário

      Zendesk - creating a basic chatbot on whatsapp is almost impossible
      A simple flow builder with different input and output types that are supported by meta is impossible to build currently ...

      Publicado 03 de jul. de 2024 · Permanently deleted user

      2

      Seguidores

      0

      Votos

      1

      Comentário

      I would like to know how to close a conversation between an agent and a user when transferring from a bot builder to an agent.
      I am using the bot builder for messaging functionality.I am using the step of forwarding to an agent in the bot builder....

      Publicado 06 de jul. de 2024 · Kodai Takahashi

      1

      Seguidor

      0

      Votos

      1

      Comentário

      Can't watch long programs?
      I just gave my new CC to someone on the phone,  however I still cant see or hear any of the latest programs.  I am getti...

      Publicado 04 de jul. de 2024 · James Burns

      2

      Seguidores

      0

      Votos

      2

      Comentários

      Managing bot language detection
      I wonder how bot detect customer language through the different channels I have read that with Web widget it should be a...

      Publicado 13 de mar. de 2024 · Abdelhameed Khaled

      3

      Seguidores

      1

      Votos

      3

      Comentários

      Is there a way to add phone number to chat bot
      Hi    Im trying to add a phone number on chatbot, so customer can click on the button, it would start a call to us.    i...

      Publicado 13 de jun. de 2024 · Vicky

      1

      Seguidor

      0

      Votos

      1

      Comentário

      Messages don't appear in 'Classic' Android Sdk
      If I've backgrounded and foregrounded the app, messages stop working in the sdk's MessagingActivity. Either the support ...

      Publicado 05 de jun. de 2024 · Josh Shin

      1

      Seguidor

      0

      Votos

      1

      Comentário