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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      WhatsApp ticket management
      Respondido
      The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via Whats...

      Publicado 04 de out. de 2023 · Georgina Bullworthy

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      User Identification in messaging
      Respondido
      We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zend...

      Publicado 18 de nov. de 2021 · Gabbi

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      Messaging to Email Reporting
      Hi All,  How can I report on the # of messaging “chats” that turn into email?    For example, the support request starts...

      Publicado 07 de mai. de 2024 · Afton Rupert

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      hide widget when printing
      I'm trying to apply “noprint” css class so widget doesn't get printed out… anyone have any idea how we can achieve this?...

      Publicado 03 de mai. de 2024 · HomeHealthMD Agent

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      Conversation extensions in messaging, is Sunshine needed?
      Hi,Is Sunshine Conversation needed when using Conversation Extensions in messaging? 

      Publicado 02 de mai. de 2024 · Izabella Hammar

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      WhatsApp messages & bypassing the 24-hour rule
      Respondido
      Hi everyone, I would need your help to understand why it is now possible, through the agent workplace in Zendesk, to res...

      Publicado 11 de mar. de 2024 · Stefano de Rossi

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      How did you manage article recommendations in Messaging without the JSON web token?
      I have a question to our Zendesk Community!   So, my team is still considering the transition from Chat to Messaging. Th...

      Publicado 30 de abr. de 2024 · Christian Estefani

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      New IOS SDK version with Privacy Manifest
      I want to know when will be released a new version of the iOS SDK with Privacy Manifest as required for Apple for 3rd pa...

      Publicado 11 de abr. de 2024 · Frank Valbuena

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      Facebook Comments
      Respondido
      Hello, Is there any option to reply to Facebook comments without selecting the option to create every single comment as ...

      Publicado 03 de ago. de 2022 · Mohamed Hosny

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      Chat Triggers - Adding tags, performance is poor
      Respondido
      We've added chat triggers that add tag to ticket based on the browser and platform for the visitor. It's set to run trig...

      Publicado 01 de abr. de 2024 · Nicole Orbe

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