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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Ticket Forms and Talk
      Respondido
      We have 2 brands, and each brand has their own form. Both brands use Talk and each brand has their own phone number. One...

      Publicado 27 de ago. de 2021 · MineralTree | Support

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      Talk - Agent in Group Doesn't work on Talk tickets
      Respondido
      Hello, Is there  a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Gr...

      Publicado 27 de ago. de 2021 · Amanda Gunn

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      Talk - outbound caller ID
      Respondido
      We service many different brands so we need to make sure our outbound calls are branded correctly. 1) We would prefer t...

      Publicado 18 de ago. de 2021 · Dana Coffman

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      Call Transfers to Mobile Phone Fail
      Hello, I was advised to open up a support ticket after posting this under "Talk Q&A", let me know if this is not the ri...

      Publicado 16 de ago. de 2021 · Zach Peck

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      How to use third-party talk to make calls (using third-party soft phones)
      Respondido
      I want to implement an outbound call function. My method is to put the outbound dialer in the app. My dialer is an ifram...

      Publicado 09 de ago. de 2021 · 张文辉

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      I'm unable to hear customers nor can they hear me
      Respondido
      I'm unable to hear customers nor can they hear me

      Publicado 07 de ago. de 2021 · Brian Marshall

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      Talk Partner vs Port forwarding
      Respondido
      Hello out there.I thought my request was more common, but unfortunately both Zendesk support and their sales department ...

      Publicado 05 de ago. de 2021 · Beefit Support

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      Phone is not letting to accept call
      Respondido
      When I press to accept it hangs up the call. 

      Publicado 28 de jul. de 2021 · Maria

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      Digital line to support IVR
      Respondido
      IssueDigital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR. En...

      Publicado 22 de jul. de 2021 · Francisco Manalo

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      Zendesk Talk Transfer Failure
      Respondido
      Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

      Publicado 30 de jun. de 2021 · Leo Medalla

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