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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Call Routing - Direct Dial an Agent
      Respondido
      I did a search and did not see the specific use case so my apologies ahead of time if this is an "easy", "no brainier" t...

      Publicado 08 de mai. de 2017 · Chris Lambert

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      Can hold music be changed?
      Respondido
      We need more upbeat music while callers are waiting if they don't choose option 1 to leave a message. Are there options?...

      Publicado 15 de jul. de 2016 · Jill MacAfee

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      Is there a way to automatically make abandoned calls into tickets?
      Concluído
      This would be awesome for us because currently only voicemails are being created as tickets and we have to manually trac...

      Publicado 08 de dez. de 2015 · Heather Brooks

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