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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Unable to Create Greetings In Talk Module
      Respondido
      Unable to create Greeting In Talk Module, saying that " Error creating Greeting". I have uploaded the 1.6 MB MP3 file. I...

      Publicado 12 de jan. de 2024 · Ajayadas

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      Good headsets with noise cancelling function
      Respondido
      Hi My contact centre currently uses Sennheiser noise cancelling headsets but when receiving a call via Talk the noise c...

      Publicado 19 de jan. de 2024 · Vicki Horne

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      Wrap Up Time
      Respondido
      I would like to account for all wrap up time associated with an interaction within that specific call data.  Is there a ...

      Publicado 08 de set. de 2021 · Jennifer McMahon

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      Unable to receive calls or dial out
      Respondido
      My agent is receiving error message - "Zendesk Talk Needs Access To Your to your Brower's Microphone" .  From Setting, A...

      Publicado 18 de dez. de 2023 · Joanne Lesperance

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      Safetica DLP Problems
      Respondido
      Hello, We receive calls through Zendesk, but when I add to the DLP section, we encounter an error in the TALK option, an...

      Publicado 05 de jan. de 2024 · Kaan Güleryüz

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      Customer Satisfaction via SMS
      Respondido
      How can I send customer satisfaction survey via SMS? Most of our interaction is through phone and we are not looking int...

      Publicado 18 de fev. de 2021 · Melissa Frechette

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      Outbound SMS during IVR journey?
      Respondido
      A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we a...

      Publicado 18 de nov. de 2023 · Jerry Flore

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      External IVR to Talk IVR plus WhatsApp, help!
      Respondido
      A client of ours have their own IVR and they want calls to exit their IVR and be transferred into our phone system (we a...

      Publicado 18 de nov. de 2023 · Jerry Flore

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      How can I create a trigger which fires when an SMS is received?
      Respondido
      I've integrated with Twilio SMS and so text messages get added as a comment to a ticket. I've tried the "Ticket is updat...

      Publicado 17 de nov. de 2023 · Michael Giovinco

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      Missed & Declined Calls
      Respondido
      Hello - I am trying to solve for when an agent misses or declines a call. - Is it possible to turn off the ability to D...

      Publicado 12 de jul. de 2023 · Randy Gentil

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