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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Can you prioritize certain call types that are holding?
      Respondido
      Is there a way to prioritize calls that are holding depending on the menu option they choose in our IVR? I have clients ...

      Publicado 14 de abr. de 2023 · Brian Powers

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      Call someone based on a High priority ticket
      Respondido
      When a system down / high priority ticket comes in outside of normal working hours (A set conditions set are met). We w...

      Publicado 17 de jan. de 2023 · Keelan Pannell

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      Caller ID for Incoming Voicemails?
      Respondido
      Does anyone know if there is a feature to enable Caller ID for incoming voicemails? Thanks. 

      Publicado 20 de jun. de 2023 · Lupita Soto

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      support and talk
      Respondido
      how can i make a ticket in support the text the customer instead on emailing?

      Publicado 16 de jun. de 2023 · Capital Tech Repairs

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      Supervisor Conexon Connect
      Respondido
      We are having issues with calls dropping, any sugguestions?

      Publicado 11 de mai. de 2023 · Kimmie Nicas

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      Delete Talk Data
      Respondido
      Is it possible to delete talk data.  I had a customer inadvertently call in 25 times during our team meeting when all ag...

      Publicado 17 de abr. de 2023 · Hutton, Spencer

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      Installing Zendesk Talk as a softphone
      Respondido
      We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Ta...

      Publicado 20 de mar. de 2023 · Irjen Schamphelaere

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      What are the instances in a call not generating a ticket
      On the 25th of February we had a large number of inbound calls between 9:30am to 10:30am, not all these calls generated ...

      Publicado 14 de mar. de 2023 · Mat Lord

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      Outbound calls that went to customer's Voicemail
      Respondido
      Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagg...

      Publicado 14 de dez. de 2022 · Jahn

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      Hide Caller ID
      Respondido
      Is it going to be possible to remove caller ID on Zendesk talk?We want to be able to call customers but we don't provide...

      Publicado 18 de out. de 2022 · One Retail Group Limited

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