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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Different Text triggers based on which number is texted
      Respondido
      We currently have two teams that can receive tickets via text. Is there a way to differentiate the response based on the...

      Publicado 10 de jan. de 2022 · Winston Domingue Jr.

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      Support Phonenumer into Zendesk (Denmark)
      Respondido
      How do we get our Danish Support phone number into Zendesk in Denmark?

      Publicado 16 de fev. de 2022 · Jorgen Svendsen

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      Incoming tickets via text
      Respondido
      We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we ...

      Publicado 08 de fev. de 2022 · Beth Terry

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      External call transfer - console not popping up
      Respondido
      When I transfer/forward a call from an outside landline number (a Panasonic mobile device) to our Zendesk Talk-line, the...

      Publicado 04 de fev. de 2022 · Office

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      Non-URL based SMS Survey for Phone (best app?)
      Respondido
      Hi everyone,  We're looking to survey our Talk customers after their phone call is done. We want to be able to send an ...

      Publicado 20 de jan. de 2022 · Benny Samuel

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      Notifying inbound callers about a known issue
      Respondido
      We want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not...

      Publicado 14 de jan. de 2022 · MineralTree | Support

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      Zendesk microphone volume quiet even with mic volume turned way up
      Respondido
      Hello,  I will often have periods of time when the person on the other end of the line has a hard time hearing me in ze...

      Publicado 13 de jan. de 2022 · Scott Mossman

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      Talk icon in Support disappears
      Respondido
      Agents keep reporting an issue with the Talk Icon in Support disappearing.  If they reset their browser then it appears,...

      Publicado 12 de jan. de 2022 · Dana Coffman

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      How to hide call recordings?
      Respondido
      Hi,  We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those ...

      Publicado 06 de jan. de 2022 · Gerardo

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      How to identify call recordings in tickets?
      Respondido
      Hi,  How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is ther...

      Publicado 05 de jan. de 2022 · Gerardo

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