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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Incoming calls cannot be accepted at all times
      Respondido
      Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes...

      Publicado 22 de dez. de 2021 · Cedric Easton

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      "Some Talk Features aren't available right now. You can still make and receive calls"
      Respondido
      For the past few months my team has been reporting issues with losing calls. Below is a screenshot of messages that is d...

      Publicado 02 de set. de 2021 · Lateika Fox

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      ZenDesk Talk Issues
      Respondido
      We have multiple agents who work remotely taking call center (Talk) calls in our customer service department.  Many of t...

      Publicado 24 de dez. de 2021 · todd

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      Talk calls ending in Help Center Web Widget
      Respondido
      Hi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigat...

      Publicado 20 de dez. de 2021 · Jessica Sills

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      Requesters are getting email notifications of phone calls
      Respondido
      Recently we have found that Requesters are getting email alerts of phone calls. See screenshot below where they are gett...

      Publicado 11 de nov. de 2021 · Sean

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      Inbound reorganization
      Respondido
      Hi there: When inbounds come in, (calls, emails, or chats) they create a new ticket even if it's from the same user. Fo...

      Publicado 01 de out. de 2021 · Maher Alkhatib

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      Adding an External Support Phone line to my Zendesk support
      Respondido
      Hi. I would like to find out how to go about adding an external support line to my zendesk support?  

      Publicado 29 de set. de 2021 · Gareth Gibbons

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      Talk Status not on newer versions of Zendesk Support mobile app
      Respondido
      I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker...

      Publicado 23 de set. de 2021 · Dustin Wham

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      Availability of live captions/transcriptions for Zendesk Talk calls?
      Respondido
      One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work...

      Publicado 20 de set. de 2021 · Scott Pontasch

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      Time tracking for agent shrinkage
      Respondido
      We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on f...

      Publicado 30 de ago. de 2021 · Jeff Mooallem

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