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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Grammarly cannot fix the content in side conversation
      Respondido
      Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversatio...

      Publicado 14 de set. de 2021 · Yaniv Dayan

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      App not showing conversations
      Respondido
      My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up...

      Publicado 13 de set. de 2021 · Cheryl Kitchener

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      Cannot Solve Ticket until JIRA status Rule
      Respondido
      Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It ...

      Publicado 13 de set. de 2021 · Danielle

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      Need to map fields from Jira to Zendesk and Zendesk to Jira
      Respondido
      I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available ...

      Publicado 09 de set. de 2021 · Trena Norcia

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      Sending "Mandatory to acknowledge" process updates and announcements
      Respondido
      As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowl...

      Publicado 08 de set. de 2021 · Ramadan Elsayed

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      Slack reduce notifications
      Respondido
      We have the Slack integration posting notifications to one of our channels so we know when a new ticket is created or up...

      Publicado 08 de set. de 2021 · Dec Norton

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      Setting up reminders for contractual date
      Respondido
      Hi,  I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts ex...

      Publicado 30 de ago. de 2021 · Muhammad Aamer Sajjad

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      "Zendesk Chat" and "Zendesk Support for WordPress" updates?
      Respondido
      Hey Zendeskers! I have worked in the recent past with a WordPress-based company's support team that uses Zendesk for tro...

      Publicado 18 de ago. de 2021 · Terry Hale

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      File Collection Function in a case
      Respondido
      Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle o...

      Publicado 18 de ago. de 2021 · Midas Cao

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      HTML trouble with Zignatures app
      Respondido
      Hello,I'm testing the third party app Zignatures for agent signatures.I've some trouble the HTML Code used and the rende...

      Publicado 12 de ago. de 2021 · Renaud Croix

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