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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Zendesk creates new Contacts instead of Leads in Salesforce
      Respondido
      Our Zendesk sync is configured so that requester email addresses are matched and synced to existing Lead or Contact emai...

      Publicado 02 de abr. de 2021 · Jessica Baldwin

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      How to sync assignee in Zendesk ticket to case owner in Salesforce?
      Respondido
      I have integrated zendesk and salesforce using ticket sync. Cases are getting created on salesforce from zendesk. The ac...

      Publicado 22 de jun. de 2021 · joshila

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      Can you automatically assign a new ticket to the agent who views it first and report if they reassign or unassign it from themselves?
      Respondido
      Hi everyone,  Is there a way to automatically assign a new ticket to the agent who views it first?  Additionally, is t...

      Publicado 12 de jun. de 2021 · Katrina

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      RingCentral Integration
      Respondido
      One of our agents cannot log in to RingCentral within ZenDesk. The blue "Sign In" box is missing when he clicks on the p...

      Publicado 10 de mai. de 2021 · Jon Rothman

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      Looking for an 'agent away' app
      Respondido
      Cannot seem to find an app for Support that will do the following: - allow agents to set their own(only) status to 'awa...

      Publicado 27 de abr. de 2021 · Tray Cushing

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      zendesk plugin for twilio flex crm intergration
      Respondido
        Hello, I'm trying to integrate the zendesk crm into twilio flex and to do so I got help from this documentation link....

      Publicado 20 de abr. de 2021 · Jean Biem's

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      Zendesk Support + Jira Integration - All field mappings are disabled. Not useable?
      Respondido
      I am working on integrating Zendesk Support into Jira, but having many issues when it comes to the field mappings. It se...

      Publicado 15 de abr. de 2021 · Alton Johnson

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      Amazon S3 - Manage Buckets. Lists and Object
      Respondido
      Hey Zendesk Team, I am using Amazon S3 for file storage. I want my customers to access Amazon S3 from Zendesk to manage...

      Publicado 13 de abr. de 2021 · Sam Livingstone

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      Project Management App - Disallow parent ticket to be submitted as solved
      Respondido
      The feature to disallow the parent ticket to be solved until all child tickets are solved does not work. I am testing in...

      Publicado 06 de abr. de 2021 · David Brown

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      How can I make changes to the Authorization Grant Page?
      Respondido
      I'm working with the Authorization Grant flow from Zendesk to Authenticate users into my Custom Website. Once I authenti...

      Publicado 05 de abr. de 2021 · Groffer Anderson

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