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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to bulk import users with their profile photo ?
      Respondido
      Hello,Is there a way to include profile photo in a bulk import users ?   Thank you

      Publicado 13 de ago. de 2021 · Renaud Croix

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      Importing Users
      Respondido
      Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg or...

      Publicado 10 de out. de 2021 · Shane Hughes

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      Setting up of user segmentation
      Hello, I would like to ask some clarifying questions related to user view permission and the creation of user segment f...

      Publicado 07 de set. de 2021 · Aurore R ✌

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      Custom fields on User Profile
      Respondido
      Hi there, it's not possible at the moment to see custom fields in the user profile on the right hand side of the agent w...

      Publicado 14 de out. de 2021 · Ana Luisa Santos

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      Finding the tag of a custom organization field
      Respondido
      Hi Zendesk Community I am facing issue about custom organization field, value and tag. Here an example of one of my cu...

      Publicado 13 de out. de 2021 · Keven Pepin

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      Assigning a ticket to a different restricted group/person for security reasons
      Respondido
      Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. P...

      Publicado 22 de set. de 2021 · rajesh

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      Can't find Signature Editor
      Respondido
      For some reason i'm not able to find the section where i can edit the Standard EMail Signature anymore. Either i'm blin...

      Publicado 16 de set. de 2021 · Sven Winkel

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      When our client's are businesses - how to organize them?
      Hi! We sell software solutions to businesses. Problem is that we have no way to see what Client the end user represents...

      Publicado 07 de set. de 2021 · Remi A. Netteland

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      Product Tiers and Subset of Users
      Respondido
      Our company is working on a stripped-down version of our software product that would only be available to a subset of us...

      Publicado 19 de ago. de 2021 · Bryan Collins

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      Merge End User containing External ID With Active Staff User currently missing External ID
      Respondido
      We've done several mergers and acquisitions.  As a result, we have end users with external IDs, who are also Staff and m...

      Publicado 17 de ago. de 2021 · CJ Romberger

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