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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      HTML in agents signature
      Respondido
      Hello,I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.Is there a way to do so ?

      Publicado 11 de ago. de 2021 · Renaud Croix

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      I can't add an agent
      Respondido
      I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

      Publicado 12 de ago. de 2021 · Matthew Lee

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      How do I edit a customer's name in Zendesk?
      Respondido
      You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm de...

      Publicado 04 de ago. de 2021 · Service

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      Create new organizations
      Respondido
      Hi, Does anyone know a way to create a new organization without admin permissions (on a Professional account)? Alternati...

      Publicado 21 de jul. de 2021 · Ira Fridman

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      Agent Cannot Make Public Comments
      Respondido
      I have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to ma...

      Publicado 19 de jul. de 2021 · LaReine Pia

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      Customer can't find certain tickets belonging to his organization
      Respondido
      Hello, I have a question concerning one of our customers. This customer says he can't find certain tickets belonging to...

      Publicado 19 de jul. de 2021 · Sanne van der Wal

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      Bulk import for updating users' email address fails with Name: too short
      Respondido
      Hello all, I am trying to bulk import a .csv (correctly formatted) which will update the email address to all of our in...

      Publicado 14 de jul. de 2021 · Lefteris Apostolakis

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      Why are duplicate domain names allowed yet Organization Name must be unique?
      Respondido
      Just curious, does anyone know why duplicate domain names are allowed to be entered in the Domains field across differen...

      Publicado 09 de jul. de 2021 · Marty Chang

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      User segment based on department
      Respondido
      Hi On our end users profiles we have a field called department which we have populated with staff or student depending ...

      Publicado 04 de jul. de 2021 · Luke Dobson

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      Download user data to csv
      Respondido
      Hello, Is there a way to download a list of users who have posted to Gather to a CSV file? Thanks.

      Publicado 28 de jun. de 2021 · Alex Dunne

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