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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Export all end users
      Respondido
      How would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm...

      Publicado 26 de mai. de 2021 · Laura Inostroza

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      Can i know who created an organisation?
      Respondido
      Morning folks! We are running on the Enterprise Plan, and my company has A LOT of organizations, most because we use a ...

      Publicado 24 de jun. de 2021 · Pedro Farias

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      Change default sort order of tickets in "Organization" view?
      Respondido
      Hi all! I searched the interwebs but could not find anything about this, so you are my last resort. The question at hand...

      Publicado 17 de jun. de 2021 · Jonathan Ruh

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      Conditional Fields for User/Orgs?
      Respondido
      Is there any chance we could see conditional fields implemented for users and orgs? As an admin, I'd love to be able to...

      Publicado 10 de jun. de 2021 · Casey Moore

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      New agent onboarding/Groups set up
      Respondido
      Hi - we are just onboarding ZD and trying to figure out our groups. Can anyone share any tips on how you have managed gr...

      Publicado 28 de mai. de 2021 · Sonja Stojanovski

      3

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      How can an internal user tell whether or not they are signed in?
      Respondido
      We're using Enterprise. Certain Guide articles are viewable only by internal users, as set by the "Visible to" drop-down...

      Publicado 24 de mai. de 2021 · Tom Richards

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      Former user removal
      Respondido
      I have a user within a customer organization who has one incident logged against his account.  He is no longer authorize...

      Publicado 14 de mai. de 2021 · TEDS Inc.

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      Emails Extract/Export
      Respondido
      Hi,  Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some an...

      Publicado 07 de mai. de 2021 · Liza

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      Setting up agent groups
      Respondido
      I work with a company that has sales agents who need to respond individually to tickets. All tickets should go to the co...

      Publicado 06 de mai. de 2021 · Janet McMonagle

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      Stats Manipulation
      Respondido
      I am puzzled as a supervisor to see an act like this created by an agent but I need proof. The company I work for does n...

      Publicado 05 de mai. de 2021 · Kasey

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