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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Verifying customers over the phone
      Respondido
      Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive informati...

      Publicado 16 de mar. de 2021 · Taylor Wilson

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      Light Agent can't create tickets for new users ??
      Respondido
      What is the rationale behind a Light Agent not being able to submit a ticket on behalf of a new user? I get that light ...

      Publicado 12 de mar. de 2021 · Chad Smith

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      Requester email
      Respondido
      Hi, when a user sends us an email directly (to our external email) regarding an issue and we want to forward it to the Z...

      Publicado 07 de mar. de 2021 · Salim Dakkak

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      A agent of a specific org, having access to explore can see data of all the orgs of an account or only the org that the agent having ?
      Respondido
      We have one account which has multiple organizations (say US, UK, Brazil) . Now let say a light agent having one organiz...

      Publicado 03 de mar. de 2021 · Sayan Ghosh_L3

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      User/Organization Tags
      Respondido
      I have a 2-part question.  1) Is there a way to automatically add a specific User Tag to each new user within an existi...

      Publicado 03 de mar. de 2021 · Kyle Beaulieu

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      How to block organizations tags changes for agents?
      Respondido
      Hi team, We will populate the organization tags by API integration. But, I would need block manual changes on organizat...

      Publicado 03 de mar. de 2021 · Athos Alves De Souza

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      Assigning a new group
      Respondido
      I've created a new group but it's not automatically appearing as an assignee option. What am I missing?

      Publicado 01 de mar. de 2021 · Samantha Critchley

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      Organization sorting by region
      Respondido
      Hi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested...

      Publicado 10 de fev. de 2021 · Danielle Eberhardt

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      Shared admin rights for user management
      Respondido
      Hello, We have a situation were we would need to share admin rights to other agents in order to trigger user email veri...

      Publicado 04 de fev. de 2021 · Emil Pop

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      Sub-Organizations layer and end-user grouping
      Respondido
      Hi I would like to divide my end-users to sub-organizations. My customers are from the construction industry and every...

      Publicado 26 de jan. de 2021 · Kfir Luzon

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