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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organization and end-users mandatory
      Respondido
      Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...

      Publicado 26 de jan. de 2017 · Jérémie Thomelin

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      Pulling custom Org fields into ticket
      Respondido
      Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...

      Publicado 01 de mar. de 2018 · Dena

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      How can an end-user see all the tickets assigned to an organization
      Respondido
      Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...

      Publicado 11 de mar. de 2020 · Joel Guajardo

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      Personalizing the default "take it" assignment to a user-specific group
      Respondido
      Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...

      Publicado 07 de fev. de 2019 · Brandon Hansen

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      Hide Groups from request assignment.
      Respondido
       Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...

      Publicado 15 de mai. de 2018 · Wolf Hilbl

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      Restricting tickets from certain users to designated Zendesk agents
      Respondido
      My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...

      Publicado 04 de jan. de 2018 · Premise Data

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      Can a Light Agent update a ticket's comments?
      Respondido
      Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...

      Publicado 12 de set. de 2017 · Michaela (Thinking Cap)

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      Limit/Block users from creating/viewing Zendesk tickets
      Respondido
      We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...

      Publicado 13 de set. de 2016 · Boris Krutiy

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      Auto detect groups without agents but with the unsolved ticket in the groups queue. 
      Hi  Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...

      Publicado 22 de dez. de 2023 · Pranesh Pokale

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