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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Read only - Custom End User Fields
      Respondido
      Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this opti...

      Publicado 22 de set. de 2021 · Jon Simone

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      Multiple phone numbers
      I’m looking to associate multiple phone numbers with users in Zendesk so that when they call from any of those numbers t...

      Publicado 04 de dez. de 2024 · Joshua Snider

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      Automatic User Provisioning in Microsoft Entra - Updating Phone Numbers
      Hello Community, I am seeking advice from anyone who has experience with automatic user provisioning in Microsoft Entra....

      Publicado 06 de ago. de 2024 · Marc Quitschau

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      Is there a way to limit the number of cases per organization?
      Respondido
      Trying to limit the number of cases an organization can open, or at least raise a flag when the new case over the set nu...

      Publicado 05 de jul. de 2022 · Omer Alterescu

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      How to authenticate users in Zendesk based on being logged into our SAAS platform so we private knoweldgebase articles to be suggested to users only when they are logged into our platform
      Our organization provides a SAAS platform for employers to provide benefits to their employees. We want to build out our...

      Publicado 10 de jul. de 2024 · Jeff Q

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      How can I stop receiving Additional Admin created zendesk notifications

      Publicado 08 de jul. de 2022 · Gabriel from Contractbook

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      Is there a way to prevent agents from editing their email address?
      Respondido
      Hey everyone! Is there a way to prevent our agents from editing their own email addresses? 

      Publicado 13 de mai. de 2021 · Ashley Coleman

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      syncing users into the correct organization based on azure AD information.
      Respondido
      Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've en...

      Publicado 16 de mar. de 2023 · Daniel Yanez

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      'Take it' - assigning to the right group (not default)
      Respondido
      Zendesk gurus can you help?    There is a previous post from 2019 on this subject https://support.zendesk.com/hc/en-us/c...

      Publicado 13 de mai. de 2024 · Helen Forrester

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      Automation for Organization Fields
      Respondido
      I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need t...

      Publicado 03 de mai. de 2024 · Brettany Rhodes

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