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Q&A - Workforce management

Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.


Hello, We are a small company expanding additional departments into using Zendesk. A new department we want to add has ...

Publicado 07 de jun. de 2022 · James

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Hi all!  Looking for an automated solution for removing employees. We often have general support agents terminated in o...

Publicado 16 de nov. de 2021 · Danielle

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I just wonder how could this be achieved. Agent to be able give themselves feedback how they feel the ticket was solved....

Publicado 11 de nov. de 2021 · Permanently deleted user

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I'm creating a training pack for our Light Agents, and I'm looking for training videos or a comprehensive training pack ...

Publicado 09 de nov. de 2021 · Silo Support

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Having a bit of a hard-to-explain issue here.  We have about 115 agents spread across 30 groups.  Often those agents are...

Publicado 27 de jul. de 2021 · William Bray

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