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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Repeat Customer Analysis
      Hello everyone,   I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...

      Publicado 09 de out. de 2024 · Akshay Gupta

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      Reporting on Ticket Update Timestamps
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      Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

      Publicado 16 de set. de 2024 · Alex Gonzalez

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      Unable to perform standard calculated metric between two dates
      Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

      Publicado 15 de out. de 2024 · Ryan Knight

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      Explore: How to show two standard calculated attributes (Updates history) in the same row?
      Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

      Publicado 22 de mar. de 2024 · karankuwarbidxb

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      Ticket Follower Reporting
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      We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

      Publicado 16 de jun. de 2023 · Kristina Tibbitts

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      Dashboard showing past 30 days date range
      I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

      Publicado 25 de set. de 2024 · Kyle Beaulieu

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      Analyse real-time data
      Respondido
      Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

      Publicado 20 de fev. de 2024 · Siri Rääf

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      For how much time the customer didn't respond to the agent?
      I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

      Publicado 08 de set. de 2024 · Abdelhameed Khaled

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      Messaging metrics in explore
      Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

      Publicado 05 de set. de 2024 · Hendrik Mgina

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      Explore: Report on Organization's Details and Notes fields
      Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

      Publicado 02 de set. de 2024 · Abdulqader Haddad

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