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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Is there a way to run a report for tickets that do not have a transcription? We have a backlog of tickets and many of th...

Publicado 12 de set. de 2024 · Jessica Russell

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Explore Recipe: Looking to get the top 10 multi-touch tickets by issue type for the last month Goal: Reduce multi-touc...

Publicado 23 de fev. de 2022 · Francisco Manalo

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Is it possible to create a report in table format showing the following:- Ticket ID - Created time - Assigned time - Ass...

Publicado 17 de dez. de 2024 · Suzanne James

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Hello Zendesk community,   I’m seeking assistance with a custom metric for calculating Corrective Action Response Time (...

Publicado 18 de set. de 2024 · Gabi

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Hello   We are generating a dashboard with a report that helps us see how many tickets have not been attended to by our ...

Publicado 11 de dez. de 2024 · SOC

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publicado 16 de out. de 2024 · Hannah Lucid

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I'm looking for a way to measure the response time after a ticket is assigned to a different group.  Currently a ticket...

Publicado 18 de fev. de 2021 · Dermatica Ltd

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I'd love to have some reports that show me stats for the last 30 days, but having to have the full date with the year an...

Publicado 12 de dez. de 2024 · Laurel Link

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I'm looking to calculate the duration between the "First Reply" (public comment) and the subsequent reply to the custome...

Publicado 04 de ago. de 2021 · Matthew Roark

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Dear all,    I’ve been trying to add some text in Explore (the dashboard) and link a specific term, like "Show 2 graphs ...

Publicado 11 de dez. de 2024 · Willi Emmerich

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