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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

Publicado 16 de set. de 2024 · Alex Gonzalez

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Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

Publicado 15 de out. de 2024 · Ryan Knight

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Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

Publicado 22 de mar. de 2024 · karankuwarbidxb

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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

Publicado 19 de mai. de 2022 · MineralTree | Support

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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

Publicado 16 de jun. de 2023 · Kristina Tibbitts

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I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

Publicado 25 de set. de 2024 · Kyle Beaulieu

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Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

Publicado 20 de fev. de 2024 · Siri Rääf

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I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

Publicado 08 de set. de 2024 · Abdelhameed Khaled

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Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

Publicado 05 de set. de 2024 · Hendrik Mgina

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Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

Publicado 02 de set. de 2024 · Abdulqader Haddad

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