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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Number of customer replies
      Respondido
      HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a...

      Publicado 02 de fev. de 2021 · Jo Herbert

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      How to display a percentage of tickets tagged with specific tags?
      Respondido
      We would like to found out and display what percentage of our total tickets in a 90 day period are tagged with certain i...

      Publicado 04 de fev. de 2021 · Ginny C.

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      Having difficulty tracking escalations from Level 1 to Level 2 groups by Agents
      Respondido
      Hi all,I'm trying to create a chart that tracks escalation by each Level 1 Agent to any Level 2 group and gives me the t...

      Publicado 04 de fev. de 2021 · Jhalil Abdelkader

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      Reporting on number of solves/replies by submitter group
      Respondido
      Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitt...

      Publicado 04 de fev. de 2021 · Trevor Kanaya

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      Attribute members don't show in some visualisation types
      Respondido
      Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm ...

      Publicado 02 de fev. de 2021 · Trevor Kanaya

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      Creating a query with totals of an attribute
      Respondido
      Hello I am trying to create a query in Explore wherein I want to capture how many times a value of an attribute is repe...

      Publicado 01 de fev. de 2021 · Sidd Pandey

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      How to display % of 2 columns?
      Respondido
      Trying to wrap my head around this. I'm trying to get this percentage to appear that tells me how much of the total of t...

      Publicado 01 de fev. de 2021 · Marc Dufour (Groan)

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      Explore - Format KPI metric as text
      Respondido
      I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar...

      Publicado 29 de jan. de 2021 · Milton Lobo

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      Choose Filters that a Bookmark Affects
      Respondido
      Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the v...

      Publicado 29 de jan. de 2021 · Owen Greenberg

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      Track when and which agent updated an organization customer field
      Respondido
      Dear all, It's the first time I post here, so I apologize in advance if I miss any important and/or required informatio...

      Publicado 28 de jan. de 2021 · Fernando Castañeda

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