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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
      Afixado
      Dear Customers, We are excited to launch AI agents and preview the upcoming launch of automated resolutions! For ease of...

      Publicado 25 de abr. de 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
      Afixado
      Welcome to the Product Feedback Topic for Zendesk Ai & automation! No one knows our products better than you, our user...

      Publicado 08 de jan. de 2024 · Shawna James

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      Product Feature + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 08 de jan. de 2024 · Shawna James

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      Add-on licensing model issues
      I would love to utilise the Advanced AI add-on that Zendesk has released. However, it would only benefit 20-30% of our a...

      Publicado 20 de out. de 2024 · Caroline Scott

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested:   We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’).  We are ...

      Publicado 20 de fev. de 2025 · Stuart French

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info:   Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle relative date q...

      Publicado 24 de fev. de 2025 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources.  Most work OK.  However, I have set up one that points ...

      Publicado 19 de fev. de 2025 · Stuart French

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      Publicado 18 de fev. de 2025 · Bruno Gabriel

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

      Publicado 27 de ago. de 2024 · Reshma Patel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      Publicado 05 de fev. de 2025 · Lindsay Lebensohn

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