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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Forecasting Scenario/Sandbox within Tymeshift
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 29 de jan. de 2025 · Renz Belardo

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      Request for Notes Functionality in Tasks
      It would be incredibly helpful to have the ability to leave notes or memos within Tasks. This feature would allow admins...

      Publicado 19 de nov. de 2024 · Sierra Burris

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      Technical possibility to set the required amount of working days before Generating the monthly schedule
      This functionality will help to reduce manual work while creating a monthly schedule for the team. Since every country h...

      Publicado 16 de jan. de 2025 · Kristina S.

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      Time Off Requests with Timestamp and Date Filter
      This functionality will gives manager and planners the ability to track when the requests were made, including the speci...

      Publicado 08 de jan. de 2025 · Joanne Atilano

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      Localized Management
      It would be a neat feature is we can assign codes or reasons that are relevant only to a particular location. Allow or r...

      Publicado 08 de jan. de 2025 · Joanne Atilano

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      Audit Trail in Schedule Changes/Upload
      The feature is a crucial functionality in the systems that track and record actions, changes, and updates that are made ...

      Publicado 08 de jan. de 2025 · Joanne Atilano

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      PTO Accrual and Allocation
       It would be a neat feature to the system or tool to have accrual and distribution of Paid Time Off (PTO) for employees....

      Publicado 08 de jan. de 2025 · Joanne Atilano

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      Draft options to show indicator
      The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.    The struggle...

      Publicado 03 de abr. de 2024 · Nick I.

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      Quiet times - no cases in the queue - impacting adherence
      Hi, the system should detect when there are no cases in the queue and change agents status to sometime like “quiet time”...

      Publicado 12 de dez. de 2024 · Mariana

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      Task lock should be permission based
      I would like to have the allowing task lock to be permission based on a role and not in the account settings.

      Publicado 02 de dez. de 2024 · DesireeRichardson

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