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Zendesk Support EAP - Suggested Replies

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      How to provide feedback or ask questions during the Suggested Replies EAP?
      Afixado
      Feedback is very important to us! We believe that this community forum is one of the best ways to share your feedback an...

      Publicado 23 de abr. de 2024 · Amisha Sharma

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      How do I sign up for the EAP program?
      Afixado
      There are a few requirements to be part of this EAP program: You need an account that has the Zendesk Agent Workspace a...

      Publicado 23 de abr. de 2024 · Amisha Sharma

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      What is the Suggested Replies EAP?
      Afixado
      The suggested replies feature uses generative AI to suggest the first response for agents in tickets based on existing m...

      Publicado 23 de abr. de 2024 · Amisha Sharma

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      Agent suggested replies not using agents name
      Agent suggested replies not using agents name field and just leaving blank space. Is this a known issue?

      Publicado 09 de ago. de 2024 · Zach Gilbert

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      Turn Feature Off
      Please turn off the suggested replies in our account. 

      Publicado 19 de set. de 2024 · Matthew Brown

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      Activation option by Brand
      It would be useful to be able to have configuration that enables us to activate this feature by brand, rather than acros...

      Publicado 01 de mai. de 2024 · Andrew Barnard

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      Suggested Replies Road Map
      Could we get some feedback from Zendesk on the direction and next steps for Suggested Replies? We implemented a tagging ...

      Publicado 10 de jul. de 2024 · Michael

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      Predict ticket actions from a macro
      When a function predicts a response from a macro, it ignores all actions that are also specified in it (adding tags, set...

      Publicado 30 de abr. de 2024 · Viachaslau

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      Double scrollbar inside comment composer
      Hi team!  Just recently, my team started to see the second scrollbar in the ticket composer which related to suggested r...

      Publicado 11 de jun. de 2024 · Kirill Akimov

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      Suggested Replies EAP - Reporting on Usage and Helping to Train the AI
      We currently have no way to report on when the Suggested Replies feature is used to create a response to a customer, whi...

      Publicado 24 de jun. de 2024 · Nicholas Sementelli

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