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Zendesk EAP - Generative search in Help center

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      What is the Generative search in Help center EAP?
      Afixado
      Generative search in Help center enable end users to see AI-generated answers directly within the search results page wh...

      Publicado 12 de abr. de 2024 · Gorka Cardona-Lauridsen

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      How do I sign up for the Generative search in Help center EAP?
      Afixado
      Sign up nowYou can sign up for the EAP here. We expect to enable the feature for the first participants from Monday Apri...

      Publicado 12 de abr. de 2024 · Gorka Cardona-Lauridsen

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      How can I provide feedback for the Generative search in Help center EAP?
      Afixado
      Feedback during the beta stage is very important for us. We want to hear what you have to say about Generative search in...

      Publicado 12 de abr. de 2024 · Gorka Cardona-Lauridsen

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      Ability to utilize this without customizing theme
      I don't know if this would even be possible but - I use the “Role Theme” which doesn't let me customize code. This has p...

      Publicado 10 de jul. de 2024 · Nikki Goodson

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      Testing Guide Theme that is not live
      Can I test the EAP Generative Search via a non-live Guide theme acting as signed-in user? Unfortunately, I cannot levera...

      Publicado 24 de jan. de 2025 · Julie Lininger

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      Generative Search: takes into account article tags as well as written content within?
      Respondido
      We’ve activated the Generative Search “Quick Answers” EAP for all the Brands in our instance about three weeks ago.  We ...

      Publicado 06 de jun. de 2024 · Matt Russell

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      Quick answer giving incorrect answer
       The quick answer result below is giving incorrect information. Spectra AV and Spectra OX are two completely different p...

      Publicado 03 de jun. de 2024 · John Tieu

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      Error on SRP when anonymous
      With  {{generative_answers}} added to the SRP, I get this error when not logged in (anonymous). Uncaught (in promise) Er...

      Publicado 29 de out. de 2024 · Chris Todd

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      Allow generative search to anonymous users
      The generative AI search feature is exclusively available to users who have logged in to Zendesk. As we do not require u...

      Publicado 08 de mai. de 2024 · Anne Cho

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      How can we modify the layout of Quick Answers?
      I've added {{generative_answers}} to the search results template. I'd like to add tips to the top and bottom of the Quic...

      Publicado 16 de out. de 2024 · Paul Moran

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