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Zendesk Closed Beta - AHT Forecasting


The Zendesk Workforce management (WFM) forecast uses a single Average Handle Time (AHT) value applied to Full-Time Equiv...

Publicado 09 de mai. de 2024 · Diana Lopes

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WFM forecast uses a single AHT (Average Handle Time) value applied to FTE calculations for all intervals in the day.  Ho...

Publicado 09 de mai. de 2024 · Diana Lopes

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Getting Started: For those eager to integrate this new capability into their workflow, please note that the Closed Beta ...

Publicado 09 de mai. de 2024 · Diana Lopes

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