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Zendesk EAP - New Article Editor in Guide

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      What is the New Article Editor EAP and how do I use it?
      Afixado
      We are excited to introduce the new article editor for Guide, currently available through our Early Access Program (EAP)...

      Publicado 17 de jul. de 2024 · Patrycja Walencik

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      How do I sign up for New Article Editor EAP
      Afixado
      We are thrilled to announce that the new article editor for Guide is now available through our Early Access Program (EAP...

      Publicado 17 de jul. de 2024 · Patrycja Walencik

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      Copy and paste retains text styling
      Concluído
      Copy and pasting text from websites or documents retains the formatting and styling, which is undesirable. Is there a wa...

      Publicado 02 de out. de 2024 · David Bjorgen

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      Image borders
      Respondido
      When I'm adding photos to an article I want to easily add a basic border So that the images stand out, even if the backg...

      Publicado 09 de out. de 2024 · Nikki Goodson

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      Image Display Issues in the Zendesk Knowledge App
      In the Knowledge app within Zendesk Support, images wrapped around text don’t display correctly. Instead of being wrappe...

      Publicado 28 de nov. de 2024 · Anna Kelian

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      Tables
      There's a few issues with tables: When you write underneath a table, the text wraps next t it. The only way to get it un...

      Publicado 20 de jan. de 2025 · Jen Overall

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      Feedback: HTML blocks should be optional/customizable
      Concluído
      I understand and appreciate the purpose of the HTML blocks, but the implementation of them should be optional and/or cus...

      Publicado 30 de ago. de 2024 · Erin McGarry

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      Text Formatting
      Respondido
      An extra click is now required to open text formatting options (Bold / Italics) and apply. These buttons should be insta...

      Publicado 19 de nov. de 2024 · Alex Finster-Rowen

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      Historical Article Formatting
      Concluído
      We've noticed that a lot of our articles that were published before joining the EAP now have odd spacing and formatting....

      Publicado 25 de nov. de 2024 · Cassie Coin

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      Why HSL?
      Concluído
      Just a question: Why was the decision made to use HSL for color settings instead of RGBA or hex? Was there a specific ad...

      Publicado 28 de nov. de 2024 · Anna Kelian

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