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Zendesk EAP - New Article Editor in Guide

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      What is the New Article Editor EAP and how do I use it?
      Afixado
      We are excited to introduce the new article editor for Guide, currently available through our Early Access Program (EAP)...

      Publicado 17 de jul. de 2024 · Patrycja Walencik

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      How do I sign up for New Article Editor EAP
      Afixado
      We are thrilled to announce that the new article editor for Guide is now available through our Early Access Program (EAP...

      Publicado 17 de jul. de 2024 · Patrycja Walencik

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      Article Summary loses underline & italics formatting
      Steps:   Insert a “summary" block into the article Write a custom summary  Add formatting: bold italics underline Cli...

      Publicado 04 de nov. de 2024 · Nikki Goodson

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      Tables
      There's a few issues with tables:When you write underneath a table, the text wraps next t it. The only way to get it und...

      Publicado 20 de jan. de 2025 · Jen Overall

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      Preview Only After Article Creation
      When publishing a new article (I believe this applies to updating articles as well), there is only an option to “Preview...

      Publicado 30 de jan. de 2025 · Martha Chastain

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      Text Formatting
      An extra click is now required to open text formatting options (Bold / Italics) and apply. These buttons should be insta...

      Publicado 19 de nov. de 2024 · Alex Finster-Rowen

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      Headers don't look the same in Editor view
      Concluído
      I'm breaking out an existing article into a few different sections, and each section has a header (Header 3), and they l...

      Publicado 21 de out. de 2024 · Nikki Goodson

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      Cannot create Content Block if article begins with tag
      Concluído
      In attempting to create a new content block, I've found that it cannot be done if the article begins with a
      tag. &...

      Publicado 27 de ago. de 2024 · Bill Decker

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      div Tags Removed
      Concluído
      The div tags used for our Note Highlights are randomly removed in some articles, but not others.

      Publicado 21 de out. de 2024 · Kaidan Cole

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      Custom Styles Broken
      Our company participated in the most recent EAP where the new guide article edit was introduced. Now, whenever someone e...

      Publicado 25 de out. de 2024 · Hetal Shah

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