Matt Hoffman
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Atividade recente por Matt Hoffman-
@Aja - you're in luck! Check this out and you should be able to achieve what you're looking to do: https://support.zendesk.com/hc/en-us/articles/360001923688-Enabling-and-disabling-ticket-tags
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Hi @Codeninja - I have created a ticket with our Support team to look into this. It would be helpful if you can provide them with some specific timestamps/API calls and the responses that you get b...
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@Jennifer - we're glad you asked! We recently released this feature, Linked Ticket Reporting. It will allow you to report on which JIRA issues have the most Zendesk tickets linked, as well as the T...
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@Yulia I have created a support ticket on your behalf for this issue - #2192602. Once our support team has a chance to triage and route the ticket to the appropriate team, someone will reach out in...
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@Catharine At this time, the best option is to make a view that shows tickets with the tag jira_escalated. This tag is automatically applied to Zendesk tickets at the time that a JIRA issue is crea...
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@Wolfgang - you can expose the Zendesk Ticket Assignee by going to Manage Add-ons > Zendesk Support for JIRA > Configure, and checking Assignee.This will show it here: You'll see I have also chose...
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@Brill - If you make the field required at the Field Configuration level, you can control when it appears by adding or removing it from screens on a project-by-project basis.
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Hello - I'm one of the JIRA integration specialists here on the Zendesk Support team. To answer your question - you will need to log in to JIRA using a JIRA admin's username/password. In order to b...
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@Andrew the user who posts comments between systems is determined by the admin who sets up the integration (both the Zendesk admin and the JIRA admin). You can read a little bit more about that und...
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@Andrew - Linking of the issue takes place within the app on the ticket sidebar area. At the moment the only distinguishing characteristic on the ticket itself is the tag you mentioned, otherwise a...