Pedro dos Santos
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Atividade mais recente por Pedro dos Santos-
Pedro dos Santos comentou,
Hey!A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.
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Pedro dos Santos comentou,
Hey! I'd love this too, good to hear that something's planned that might help. :) A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, da...
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Pedro dos Santos comentou,
Hi Nicole, It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day. There's pretty much no scenario fo...
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Pedro dos Santos comentou,
Prakruti, Thanks! And and chance to have this happen (chat being sent to Agent C) only when a chat is queued after an X amount of time?
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Pedro dos Santos criou uma publicação,
Better formatting in Zopim-to-Zendesk chat transcripts
RespondidaHi, We came from LiveChat and this is how the transcripts they sent into Zendesk looked liked: http://screen.ac/1Z2Y0C1m0E1Y Much much more easier on the eye, easy to read and follow. Comparing to ...
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Pedro dos Santos criou uma publicação,
Smarter auto chat assignment for backup agents
RespondidaLet's say you want to have two agents online, and a third backup agent. Those two agents handle two concurrent chats. It would be cool if we could have the third backup agent only get chats sent hi...
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Pedro dos Santos criou uma publicação,
"Requester can see this comment" default setting
Hi, For us, when merging tickets, the vast majority of use cases do not require the requester to have the ability to see the comment/reply letting them know the ticket was merged. It would be a hug...