Rene de Haas
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Rene de Haas comentou,
Hi all, I'm working on the report "Time spent per customer (leaderboard). When I follow the steps above, I will get a huge list of users. It's too big to render a graph. So I added the filter "Top ...
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Rene de Haas comentou,
"In this case, there is no First Reply Time metric applied, because the ticket was created by an agent" When we create a ticket on behalve of a customer, we need a SLA target. It should be replied ...
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Rene de Haas comentou,
Any update from Zendesk?
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Rene de Haas criou uma publicação,
Better opening hours
RespondidaOur chat is opened from 9.00 - 12.00 and 13.00 - 17.00. I would like to be able to set this up in Zopim.
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Rene de Haas comentou,
Thanks :) I'm following this one so I get all software updates; https://support.zendesk.com/hc/en-us/sections/200623796-Release-notes
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Rene de Haas comentou,
Awesome update. Is there a way I get all Zendesk updates in my inbox?
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Rene de Haas comentou,
Adding slack would be nice to notify teams with certain triggers.
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Rene de Haas comentou,
Thanks for your reply. Let me know when you have a idea about when/or this feature will be implemented :)
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Rene de Haas criou uma publicação,
Set Department after chat started
RespondidaIf the visitor is not served after 60 secs, I want the visitor to move to a different department. The trigger function makes you think this should be possible: The condition part works. If I add a...