Jeremy Flanagan

1. Comunidade
2. Support Q&A

Hoping some other customers can help give us some ideas here. The Problem: We like to follow up on bad rated tickets to improve the overall customer experience, but want to ensure that ratings are ...

• Jeremy Flanagan
• Criado 29 de dezembro de 2016 21:42
• 2 seguidores
• 7 comentários
• 0 voto

1. Comunidade
2. Support Q&A

We're piloting a new CSAT flow, where the ticket immediately closes when the customer submits a rating. Unfortunately reporting on the impact is challenging as the channel field shows up as an even...

• Jeremy Flanagan
• Criado 13 de dezembro de 2016 21:52
• 3 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback on Chat

After using Zopim in Zendesk for several months, our team has compiled a list of features and wants that would be really helpful to us in scaling chat support as we grow. Reporting More historical...

• Jeremy Flanagan
• Criado 10 de maio de 2016 20:20
• 4 seguidores
• 4 comentários
• 0 voto

1. Comunidade
2. Chat Q&A

We have many examples in the past week of the same chat generating multiple Zendesk tickets. Anyone have a work around that doesn't involve the agent leaving the chat open forever? It looks like th...

• Jeremy Flanagan
• Criado 3 de fevereiro de 2016 18:55
• 5 seguidores
• 4 comentários
• 0 voto

1. Comunidade
2. Support Q&A

Hi everyone! We have a unique issue where people who are not in our customer base are being auto-CCd somehow on customer tickets.  In all cases, the email addresses are very similar. In the latest ...

• Jeremy Flanagan
• Editado 20 de janeiro de 2016 19:06
• 2 seguidores
• 5 comentários
• 0 voto