Carl McDowell
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Atividade mais recente por Carl McDowell-
Carl McDowell criou um artigo,
A que "média da conta" se refere no painel do Talk?
Pergunta Ao visualizar o desempenho de um agente no painel do Talk, várias estatísticas são medidas pela Média da conta. A que isso se refere? Resposta Acoluna Média da contamostra a média de todas...
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Carl McDowell comentou,
Hi Betsy RG I see you have created a ticket with support. We will work with you on that ticket to correct what has happened on your account.
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Carl McDowell comentou,
Hi Betsy RG, I see you have created a ticket with support we will reach back out with you there to correct what has happened on your account.
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Carl McDowell comentou,
Hi Edwin SchukkingMy Apologies let me follow-up with the Talk Team on why that is missing. I will take your comment into a ticket and work with you there on helping you get a number for your account.
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Carl McDowell comentou,
Hi Kristen, A phone number can be stored as a direct line or a shared line. We go into some more detail here: Understanding how phone numbers are linked to end-user profiles However I don't think t...
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Carl McDowell comentou,
Isso pode ser encontrado aqui:
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Carl McDowell comentou,
Hi Edwin, If a number is shown as BETA, this means our voice provider, Twilio is currently testing it. To add these numbers, sign up for the beta program. There are also regulatory requirements fo...
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Carl McDowell comentou,
Hi Craig Bailey, I am going to open a ticket for you regarding the problem you are having so I can collect some account specific information. You should receive an email shortly stating the ticket ...
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Carl McDowell comentou,
Hi John HarringtonThanks for all the details you have added here. Agent forwarding sends the call to your agent over the cellular network, and the App helps your agents manage being online or offli...
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Carl McDowell criou um artigo,
Não consigo acessar o Criador de fluxos
Sintomas do problema Não consigo encontrar a opção do Criador de fluxos na Central de administração. Condições A conta tem a Zendesk Suite ou o Support e Chat com o Espaço de trabalho do agente ati...