Erin Cochran

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing knowledge base activity without Explore

Hi there! My data analyst buddy and I were comparing the number of KB views in the ZD analytics dashboard to the number of views collected by our Snowplow instance. We have some filters applied in ...

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• Erin Cochran
• Editado 24 de março de 2016 16:36
• 1 voto

1. Comunidade
2. Support Q&A
3. "Was this article helpful"(Knowledgebase) - Is there a report to show which articles were most helpful?

There is a report for this, but I don't find it to be incredibly helpful. If you have a Professional or Enterprise plan, you can go to the ZD Analytics dashboard (click the bar graph icon in the lo...

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• Erin Cochran
• Editado 24 de março de 2016 16:31
• 1 voto

1. Comunidade
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

@Primoz Cigler - this is fantastic! Like several of the others have said, I would absolutely love a tutorial. This would be extremely helpful for me and my company as a lot of documentation needs t...

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• Erin Cochran
• Criado 14 de agosto de 2015 14:28
• 0 voto