Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
- Atividade total 544
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Atividade mais recente por Dwight Bussman-
Dwight Bussman comentou,
HeyO Shane, Our integration natively syncs accounts, contacts, or leads to organizations, users, and users respectively. I'm not aware of a good workaround for syncing the custom object/relationsh...
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Dwight Bussman comentou,
Thanks for bringing this to our attention. Our Developers have just released code which resolves this issue of the password being stripped out when creating targets via the API. Dwight B. | Custom...
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Dwight Bussman comentou,
Hi Gemma, This sounds like a misbehavior to me. Please raise a ticket with our Support team to look into this further as I suspect they'll want to look through logs and settings specific to your ac...
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Dwight Bussman comentou,
HeyO Lavender Song, When testing this using a target payload as follows: {"target": {"title": "Target created from API","type": "url_target_v2","active": true,"method": "POST","username": "user@exa...
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Dwight Bussman comentou,
Hi Nevena, The ticket-view is only available on the following objects: Account Contact Lead Opportunity This is likely why you're not seeing any results on the Case object. Could you please clar...
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Dwight Bussman comentou,
Hi Eng, Thanks for calling out the lack of clarity in our documentation. I'll try to explain here, but it may be easier to hop onto a screen-sharing session or cover this within a ticket. You ment...
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Dwight Bussman comentou,
Hi Fred I replied to you in that ticket on Tuesday, but the email address from which it was opened isn't the same one from which you're posting here - they are similar, but not identical. I'll try ...
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Dwight Bussman comentou,
Hi Adam, I see you've reached out to our Support team already which is definitely the right move here. There are a few reasons this might happen. The external_id conflict described in this article ...
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Dwight Bussman comentou,
Hi Pranav. I will look into why your ticket hasn't yet gotten a response and have someone reach back out to you therein.
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Dwight Bussman comentou,
Hi Wishwa, Please feel free to test this out. There are a large number of variables that can lead to a message being suspended, so I can't say certainly one way or the other. If you have a general...