Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Atividade mais recente por Dwight Bussman-
Dwight Bussman comentou,
HeyO Nick Sauvé Yes: if your Zendesk user was the one who connected the integration, downgrading them will break the connection. Here's the passage in the above article that addresses this: One of...
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Dwight Bussman comentou,
Hi Reuven Shelef (ZD Dev at OUT OF THE BOX Consulting) Thanks for the additional context. I could see our SFDC integration team making changes to better address account merges. The inability to edi...
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Dwight Bussman comentou,
Hi Naomi Watnick Here are some responses to these various concerns: Inability to break relationship once madeThe only way of which I'm aware of doing so is to delete one of the objects (either th...
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Dwight Bussman comentou,
HeyO Harsharndeep When syncing tickets to SFDC cases which create a Contact, the fields set for contact-syncing are set using the values in zendesk (like a reverse-sync, but only for creation). To...
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Dwight Bussman comentou,
Dan Greaves If you're willing to have those posts create tickets within Zendesk, you could leverage the native Ticket Sync feature - https://support.zendesk.com/hc/en-us/articles/360037607294 - to ...
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Dwight Bussman comentou,
Hi Derrick Delliquadri This same requirement (needing to link a zendesk user within SFDC) was present in the legacy integration as well. Our documentation for that integration was archived followi...
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Dwight Bussman comentou,
If that approach doesn't work (depending on how you're pulling that owner), you may need to create an "Account Owner Name" formula field within SFDC. This article outlines how to create a formula f...
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Dwight Bussman comentou,
talib raza - sorry for the confusing documentation. There's an open ticket with our docs team to clarify this better above. I believe it should refer to the profile of whatever user connected the i...
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Dwight Bussman comentou,
HeyO Jeff Mooallem Our integration has the Ticket Sync feature that sounds like it might work for what you're describing. When a ticket is created/updated in Zendesk, this sends it over to create/u...
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Dwight Bussman comentou,
Nevena Imetska Thanks for that information. This sounds like an issue for which a deeper investigation is in order. I'm going to reach out to you in a ticket to continue this conversation privately...