Avatar

Jacob J Christensen - Cloudhuset A/S

I work as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).

Community Moderator
  • Atividade total
    2175
  • Última atividade
  • Membro desde
  • Seguindo
    9 usuários
  • Seguido por
    14 usuários
  • Votos
    1053
  • Assinaturas
    636

Visão geral da atividade

Atividade mais recente por Jacob J Christensen - Cloudhuset A/S
  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Hi Simon, The native Due date field is only shown on tickets with the type "Task", if this is the way you're using it, you should be able to filter to only show tickets of this type by adding a con...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Thanks for the quick reply, sounds great! The use case for setting the requester that I'm thinking of is within an HR context but could probably extend beyond that. Imagine a new hire situation, wh...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Hi Toby Sterrett, I finally had some time to try out Child ticket side conversations and I'm loving it! I would like to have the ability to set the child ticket requester at creation, freeing up mo...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Hi Jhonfer c,  In Explore you can add any kind of text on dashboards along with your other widgets, is that what you're looking to do?

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    I love this ability to apply filters on trigger searches!!! I do, however, wish that the filters selected persisted when I return from selecting a trigger. So when I filter for all triggers that co...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Hi Héctor, Yes, if you create your own integration to push a message to a Slack channel, you can control what information you want to send, including customer name, email, tags, and much more.

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Hi Jahn Jerenz Bronilla Sorry to hear that, from your query, it does look like there are no satisfaction comments available. In support, you could search to check for this. Searching for the follow...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Those particular channels should not be affected by your second trigger, but other email and web channels could be. One idea would be to have your first trigger add a tag when it fires, and have th...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    Hi Luisa Cunha Your second trigger contains a condition "channel is email" and that won't be true if this is an update to your proactive ticket (channel is the channel of origin, not where an updat...

  • Avatar

    Jacob J Christensen - Cloudhuset A/S comentou,

    In regard to splitting comments into "good" and "bad" ratings, you could clone the query and have one that filters for good and the other for bad. Alternatively, you could create custom metrics tha...