Jacob J Christensen - Cloudhuset A/S
I work as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Atividade mais recente por Jacob J Christensen - Cloudhuset A/S-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi Simon, The native Due date field is only shown on tickets with the type "Task", if this is the way you're using it, you should be able to filter to only show tickets of this type by adding a con...
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Jacob J Christensen - Cloudhuset A/S comentou,
Thanks for the quick reply, sounds great! The use case for setting the requester that I'm thinking of is within an HR context but could probably extend beyond that. Imagine a new hire situation, wh...
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Jacob J Christensen - Cloudhuset A/S comentou,
Hi Toby Sterrett, I finally had some time to try out Child ticket side conversations and I'm loving it! I would like to have the ability to set the child ticket requester at creation, freeing up mo...
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Jacob J Christensen - Cloudhuset A/S comentou,
Hi Jhonfer c, In Explore you can add any kind of text on dashboards along with your other widgets, is that what you're looking to do?
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Jacob J Christensen - Cloudhuset A/S comentou,
I love this ability to apply filters on trigger searches!!! I do, however, wish that the filters selected persisted when I return from selecting a trigger. So when I filter for all triggers that co...
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Jacob J Christensen - Cloudhuset A/S comentou,
Hi Héctor, Yes, if you create your own integration to push a message to a Slack channel, you can control what information you want to send, including customer name, email, tags, and much more.
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Jacob J Christensen - Cloudhuset A/S comentou,
Hi Jahn Jerenz Bronilla Sorry to hear that, from your query, it does look like there are no satisfaction comments available. In support, you could search to check for this. Searching for the follow...
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Jacob J Christensen - Cloudhuset A/S comentou,
Those particular channels should not be affected by your second trigger, but other email and web channels could be. One idea would be to have your first trigger add a tag when it fires, and have th...
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Jacob J Christensen - Cloudhuset A/S comentou,
Hi Luisa Cunha Your second trigger contains a condition "channel is email" and that won't be true if this is an update to your proactive ticket (channel is the channel of origin, not where an updat...
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Jacob J Christensen - Cloudhuset A/S comentou,
In regard to splitting comments into "good" and "bad" ratings, you could clone the query and have one that filters for good and the other for bad. Alternatively, you could create custom metrics tha...