Jacob J Christensen - Cloudhuset A/S
I work as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
- Atividade total 2135
- Última atividade
- Membro desde
- Seguindo 9 usuários
- Seguido por 14 usuários
- Votos 1034
- Assinaturas 627
Visão geral da atividade
Atividade mais recente por Jacob J Christensen - Cloudhuset A/S-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi Rahul, If it fits with your needs, you may also consider creating a single category field and nest your subcategories within that.
-
Jacob J Christensen - Cloudhuset A/S comentou,
You're very welcome Benjamin 👍
-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi David, If your plan is on Professional or above, you may want to set up SLAs - they can be used to prioritize agent views, and also alert you of impending breaches. Edit: Here is an article abou...
-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi Benjamin, You could update your tickets in batches of up to 100 at a time, as you mention, using a view of the tickets you wish to solve. If you have a trigger set up to notify the requester of ...
-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi Merav, In the Reporting section of Zendesk Support, you should be able to see details about user engagement with your help center content, including searches. You will also be able to filter for...
-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi Michelle, If you're using the report (or variant thereof) in example 1 above, you may get what you're looking for by recreating it in the Ticket updates dataset (instead of Tickets) and using th...
-
Jacob J Christensen - Cloudhuset A/S comentou,
Hi Arpan, Thanks for the confirmation. We flipped the switch a while back and no one got hurt 😀 We do have some custom widget configuration, but enabling Agent Workspace doesn't seem to have impact...
-
Jacob J Christensen - Cloudhuset A/S comentou,
When Departments are mapped/converted to groups, will any settings or commands referencing Departments in the widget code need to be updated? I don't see this mentioned anywhere and want to make su...
-
Jacob J Christensen - Cloudhuset A/S comentou,
When disabling the Agent Workspace, I'm not able to create new Departments in the Chat product - it redirects me to create a new group instead (as if AW was still enabled). Is this expected behavio...
-
Jacob J Christensen - Cloudhuset A/S comentou,
You're very welcome Nicolas. If you have an open ticket with zendesk support, I'm sure they will help you resolve this.