Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Atividade mais recente por Jacob J Christensen-
Jacob J Christensen comentou,
Hi Ali Madlool, That sounds interesting, could you maybe elaborate a bit on what you have in mind? Are your end users/requesters part of your slack workspace?
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Jacob J Christensen comentou,
Hi Tracy, Welcome to the community! 👋 I assume when you say original group, that you mean the group it is already assigned to? You should be able to achieve this using a trigger with the following ...
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Jacob J Christensen comentou,
Thanks, Eugene Orman!I've added a note and linked to your comment in the post.
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Jacob J Christensen comentou,
Hi Moises Ortiz You should be able to do that using a Top/Bottom filter.
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Jacob J Christensen comentou,
Hi Haaji SB That comment was explaining how this trigger works (at ticket creation): You can use the same condition (Priority is -) to have the trigger skip any tickets that already have a priorit...
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Jacob J Christensen comentou,
Hi fellownarrator I usually want to prevent any filter on one tab from affecting queries on other tabs, and I make sure to tick the "Do not share across tab" checkbox. Have you tried un-ticking thi...
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Jacob J Christensen comentou,
Thanks Ben, it makes sense 👍
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Jacob J Christensen comentou,
Hi Lester Gaddy I suspect that what you're seeing is that you have defined your target in business hours, but the Next breach value is always displayed (as I recall) in calendar hours. This articl...
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Jacob J Christensen comentou,
Hi Ofer, The trigger conditions (see below) will fire the action for all new tickets unless there already is a priority set.
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Jacob J Christensen comentou,
With these two conditions Ticket is created Priority is - Any tickets that already have a priority set will not be changed. You could also start with something other than "Normal", of course, age...