
Laura Hippert
Zendesk Tier 2 Customer Advocate
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Atividade total174
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Atividade mais recente por Laura Hippert-
Laura Hippert comentou,
Hi Rodger! While the full account export will just export everything - you might be able to export a Smart List with any filter you like applied, to achieve what you are looking for. I would take...
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Laura Hippert comentou,
Hi Rodger, You are correct that at this time, the Days since last communication field does not factor in communication with the Support team, this would only be communication within Sell. You can r...
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Laura Hippert comentou,
Hi Ryo! I would definitely take a look at the article: Adding stages to your sales pipeline, but ultimately, yes you could add a new stage. While the default stages Won, Unqualified, and Lost, can...
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Laura Hippert comentou,
Hola Facundo, Mi nombre es Laura y soy del equipo de soporte de Zendesk Sell. ¡Me comuniqué con un ticket para ayudarlo más!
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Laura Hippert comentou,
Hi Nick, Thanks for your feature request! We will make sure that the product team sees your input - this would be a great feature to see in Zendesk Sell. Regards,
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Laura Hippert comentou,
Hi Usman! While we (and third parties) are constantly adding new integrations, we do not currently have an integration built for WordPress. You can see all of the available integrations here:https:...
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Laura Hippert comentou,
Hi Nick, You can use our API to get additional details about custom fields, including ID. Here is a link to our API documentation on custom fields: https://developers.getbase.com/docs/rest/referen...
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Laura Hippert comentou,
Hi Ranya! There are some fields that pull in a corresponding ID instead of a name value. I would recommend creating a Zapier lookup table (which can be done by adding a formatter step to your Zap)...
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Laura Hippert comentou,
Hi HigherMe Admin - I have created a ticket with Advocacy and will respond to you from there!
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Laura Hippert comentou,
Hi Craig! While there are no plans to have a feature that will allow you to merge a Lead with a Contact, the workaround would be to convert your existing Lead to a Contact and you can then merge t...