Laura Hippert
Zendesk Tier 2 Customer Advocate
- Atividade total 166
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Atividade mais recente por Laura Hippert-
Laura Hippert comentou,
Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet.
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Laura Hippert comentou,
Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...
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Laura Hippert comentou,
Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not...
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Laura Hippert comentou,
Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...
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Laura Hippert comentou,
Hello! I just wanted to let everyone know that we are looking into the issues that you are reporting and may reach out in a ticket for more information if we are unable to reproduce. I will keep yo...
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Laura Hippert comentou,
Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...
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Laura Hippert comentou,
Hi Anthony! I would like to look into this further for you - so I am going to create a ticket. I will reach out to you from that ticket! Thanks Laura Hippert | Senior Technical Support Engineer (T...
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Laura Hippert comentou,
Hi Lena - When I'm testing with the Web Widget and auto-filling the name and e-mail (using the instructions in this article) - I am not able to replicate the issue that you are seeing: I am openin...
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Laura Hippert comentou,
Hi AVS - This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...
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Laura Hippert comentou,
Hi Jay, If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...