Karsten M. Jensen

Project Manager @ One.com

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  • Rating request using Chat Conversations API


    Hi, We wish to request an API endpoint that triggers the "rating request". We're building our own chatbot and need to be able to invite visitors to rate the chat. The endpoint should perform the sa...

  • Zendesk Chat API transfer to agent


    Hi, We would like to request the possibility to transfer an ongoing chat to a specific agent using your Chat API. We see quite a lot of visitors leaving the chat by mistake, or who come back later,...

  • Shortcuts usage count

    Hi, We would like to see statistics for shortcuts, primarily "Usage count" as a new column under: /chat/agent#shortcuts This would help us priorities maintenance and improvements of shortcuts.